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Requirement:   Business Analyst/ Subject Matter Expert – Speech Analytics
Job Description:  

Business Analyst/ Subject Matter Expert – Speech Analytics

Location: Bangalore


Uniphore is looking for exceptional and experienced Business Analyst to join our team in delivering speech-based solutions to businesses across industries. This is an opportunity to join a fast growing, innovative company and drive innovation and adaption in the rapidly developing speech analytics/ enterprise mobility market.

This position requires you to understand customer requirements, perform business analysis and create solution specifications for software applications as a member of the Professional Services Organisation. You must ensure that the customer requirements are clearly translated into solution specification, and that these requirements are clearly communicated to the product development team.

You are also required to handhold customer through the process of User Acceptance Testing and Product Launch. From time to time you may be called in by a customer to help provide business consultancy.

Uniphore is a young organisation and represents an opportunity to work in an energetic and passionate environment where beyond mere processes and methods you will get an opportunity to become a part of a larger dream, a dream to revolutionize human to machine interface using speech.


-          Represent Uniphore and be the face of organization in front of customers

-          Drive customer business requirements workshops

-          Collaborate with internal and external customers, software engineers, etc. to interview, research, analyze, and derive business, functional, and non-functional requirements for the solution. This will be done through Business Requirement Documents, High Level Design Documents, Software Requirement Specifications, Functional Specification Documents, Data flow and Process Flow charts, and Functional test case documentation.

-          Coordinate solution delivery

-          Make solution presentation, highlighting core value proposition of Uniphore’s solution

-          Participate in the design and testing phases, including design and testing of prototypes and orchestration and sign-off on acceptance test results to ensure design integrity

-          Influence and contribute to Uniphore’s product road-map



-          6 - 8 years of experience with a proven track record as a Business Analyst in customer enterprise/ mobile applications. Experience in financial services, insurance, telecom or healthcare preferred.

-          Experience in contact center domain is mandatory.

-          Experience defining customer requirements from both business and technology perspectives

-          Ability to think analytically, define problems and frame solutions

-          Ability to understand and interact with technically-oriented team members

-          Ability to interact with internal and external customers to interpret solution requirements

-          Bachelors or Master’s Degree in Computer Science or comparable work experience in related field

-          Must be able to independently front-face meetings/discussions with customers and make a difference

-          Must have Excellent Communication (written/verbal), presentation and interpersonal skills

-          Must have willingness to travel to customer locations around the world

If interested, please share your updated resume.

Job Location :   Bangalore
Required Experience :   6 to 8
Required Education :  
Job Posted on :   29-05-2017
Anchor :   Gita
Email ID :
Contact No :   +91-4442932900
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